Frequently Asked Questions

💬 WhatsApp: 08 8821000

📞 Phone: 08 8821000

📧 General inquiries: info@hifikaupat.fi

📦 Order-related matters: asiakaspalvelu@hifikaupat.fi

📝 Contact form

🏪 Store: Karhunkedontie 6L1, 90410 Oulu

Yes, you can! Welcome to explore our products and demo them at our store in Oulu.

We have both home audio and car audio products on display. You can calmly demo the devices, and our expert staff will be happy to assist you with product selection.

🏪 Store:
Audiokauppa Oulu Oy
Karhunkedontie 6L1
90410 Oulu

You can also book an appointment in advance for a demo.

We offer versatile payment methods:

• Online banks (all Finnish banks)
• Credit and debit cards
• Installment payment (Resurs Bank)
• Invoice
• Cash

Read more about our payment methods.

Shipping costs depend on the size of the order and the shipping method. For orders over €150, delivery is free!

Read more about our shipping policy.

Yes, you can! You can pick up your order free of charge from our store at Karhunkedontie 6L, 90410 Oulu.

At checkout, select "Pickup from store" as the delivery method. We will notify you when your order is ready for pickup.

• Products in stock: 1-3 business days
• Ordered products: we will inform you of the delivery time separately
• If the products in your order are located in different warehouses, we will first consolidate them before delivery. This may extend the delivery time by a few business days

See more detailed information in our delivery terms.

Notify us of returns by email at asiakaspalvelu@hifikaupat.fi, wait for confirmation, and return the product in resalable condition. The right of return is 14 days.

Return instructions and terms →

If you suspect that a product you have purchased from Audiokauppa Oulu Oy is faulty, please first contact our customer service by e-mail asiakaspalvelu@hifikaupat.fi. We will provide instructions for sending the product for inspection. Read more